Preventive care & troubleshooting
Investigate equipment concerns through preventive checks, remote diagnostics and available device-health information.
SNI PROTECT / FLEET TECHNOLOGY AFTERCARE
Keep your fleet connected.
Support beyond installation
SNI Protect keeps fleet GPS, telematics and camera systems working after installation, including systems installed by other providers. One service coordinator brings remote troubleshooting, field service, equipment logistics and QC verification together.
Other-provider systems begin with an assessment. Monitoring requires authorized platform access; service coverage is defined in your agreement.
WHAT WE SUPPORT
Care for the technology
your fleet relies on
Choose ongoing aftercare or discuss an on-demand repair need. Equipment and service coverage are agreed around your fleet.
Repairs & field service
Coordinate qualified regional technicians, replacement equipment and site access when a field visit is needed.
Documented completion
Review required photos and functional checks, verify the outcome and preserve the service history.
HOW ISSUES REACH SNI
Two ways to start.
One coordinated response
Both routes enter the same diagnosis, resolution and verification process.
Proactive connectivity monitoring
With customer-authorized access to a supported platform, SNI monitors connectivity and initiates alerts and troubleshooting within the agreed scope.
Monitoring depends on platform capabilities and your permissions.
Customer-reported equipment issues
Your team or technology provider can report offline devices, failures and repair needs when direct platform access is unavailable.
Start with the vehicle or asset, equipment, location and symptoms.
01Issue identified & ticket createdAn offline device or malfunction is detected or reported.
Record the vehicle or asset, device, location and symptoms. Alerts from authorized monitoring and customer/provider reports enter the same ticket process.
02Remote diagnosis & troubleshootingInvestigate before scheduling a field visit.
Review available device and connectivity data, perform remote checks and determine whether a field visit is needed.
03Verify a remote resolutionIf resolved remotely, confirm the outcome.
Verify connectivity, document the action taken, update the customer and close the ticket when the agreed verification requirements are met.
04Coordinate parts & field serviceIf physical work is needed, prepare the visit.
Arrange technician dispatch, site access and required equipment. Denton logistics coordinates replacement kits and available spares around the approved repair scope.
05QC review & connectivity verificationCheck the completed service and its evidence.
Review required service photos and documentation in real time, verify the repair and record connectivity status. Escalate unresolved issues for further action.
06Customer reporting & closurePreserve the history behind the completed work.
Preserve the diagnosis, work performed, equipment details and verification result in the service history and customer report.
PROGRAM DETAILS
Define the right coverage
Explore eligibility, equipment support and the service arrangements agreed for your fleet.
Who can use SNI Protect?
Existing SNI customers and fleets installed by other providers are eligible. Other-provider systems begin with an assessment of equipment condition, installation quality, connectivity, manufacturer support and existing defects. Corrective work is separately authorized.
Mixed-brand fleets are supported across approved platforms and equipment. On-demand repairs and ongoing connectivity management can be discussed around your needs.
How are parts and field visits coordinated?
Denton logistics coordinates available spares, vehicle-specific replacement kits, serialized inventory, distribution and warranty/RMA needs. Hardware coverage and manufacturer arrangements are defined in your program.
SNI serves all 50 states, with primary coverage across the 48 contiguous states. Field-service arrangements are confirmed for your fleet locations.
Explore equipment logistics ↗What reporting will our team receive?
Service history connects the issue, diagnosis, work performed, equipment and verification result. Command Center is SNI’s project reporting process. Aftercare reporting can include connectivity, repair status, repeat failures, technician performance and resolution times, depending on available data and agreed reporting scope.
Explore a sample service record ↗What does the service agreement define?
Your agreement identifies covered equipment, approved platforms, monitoring permissions, repair coverage, supported locations, parts responsibilities and dispatch arrangements. It also sets support hours, priorities, response targets and update frequency.
Who owns the issue through completion?
A designated coordinator manages the request and customer updates. Unresolved diagnostic or QC concerns are escalated with documented findings. Required photos, repair records and functional verification support closure.
Explore real-time QC ↗START WITH YOUR FLEET
Plan the aftercare your fleet needs
Share your technology, locations and current service priorities.